How Can I Tell If I’m Earning Cash Back?
To earn Cash Back, you must start shopping at Rakuten and click the link to your favorite store.
Activating Cash Back
You know you’re earning Cash Back if you click on a Rakuten link (on Rakuten.com, in an email, in the Rakuten App or with our Cash Back Button) and get a confirmation pop-up that Cash Back at that store is now active. Look for the pop-up confirmation before you shop.
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Where to Find Your Cash Back
You can visit Cash Back Balance to verify that you earned Cash Back on a purchase. We usually can’t report Cash Back immediately at the time of purchase because it takes time for the store to notify us that you placed an order. Depending on the store, this can take from a few hours to several days.
Once the store confirms that you’ve made a purchase, we’ll add Cash Back to your account and notify you. At that point, the amount will be viewable in Cash Back Balance.